FAQ
Questions before you order
Practical answers from J&Y's supplied company information. Confirm the details of your product and order with our team.
Customization
Do you support customized size, material, color, or process?
Yes. Discuss size, materials, colors and manufacturing details with our team for your project.
Do you provide technical data sheets or test reports?
Yes. Ask our team which technical sheets or test documents are available for the selected product.
Do you support OEM / ODM services?
J&Y supports OEM projects. Confirm the requested specifications with our team.
Samples
Can you provide samples?
Yes. Contact our team to discuss the sample you need.
Can samples be shipped?
Yes. Samples can be shipped; confirm the destination and freight arrangement with our team.
Are samples charged? Are they refundable?
Sample charges apply and may be refundable. Confirm the terms for your order with our team.
What is the sample lead time?
The supplied sample lead time is 10 days. Confirm the schedule for the selected product before ordering.
Do you support sample approval before mass production?
Yes. You can review and approve a sample before mass production.
Are samples consistent with mass production?
Samples are used as the production reference. Confirm the approved specifications before mass production.
Applications
What industries or applications are your products suitable for?
The supplied applications include commercial offices, open workspaces, training rooms, shared offices and schools.
Ordering
What is the minimum order quantity (MOQ)?
The supplied minimum order quantity is 20 units. Confirm the quantity for your selected model when requesting a quote.
Do you offer tiered pricing?
Yes. Ask our team for pricing at the quantity you need.
Does the price include packaging, shipping, or taxes?
Packaging, shipping and applicable taxes can be included in a quote. Confirm the exact scope and destination with our team.
Do you offer long-term cooperation pricing or bulk discounts?
Yes. Bulk and ongoing project pricing can be discussed with our team.
Will prices fluctuate due to raw materials or exchange rates?
Prices can change with raw material costs and exchange rates. Request a current quotation.
Production
What is the production lead time after ordering?
The supplied standard production lead time is 15 days. Confirm the schedule for your quantity and configuration when ordering.
Is the delivery time for bulk orders stable?
J&Y plans production schedules for bulk orders. Confirm the delivery date for your order with our team.
Will lead time be extended during peak seasons?
Lead times can be longer during peak periods. Ask for a current schedule before ordering.
Do you support urgent or expedited production?
Urgent or expedited production is not currently offered.
Can you provide production progress updates?
Yes. You can request updates on production progress.
Quality and inspection
Do you have a quality control process?
Yes. J&Y reports a quality-control process. Ask about the checks relevant to your product.
Do you support third-party inspection?
Yes. Third-party inspection can be arranged; discuss the scope in advance.
Do you provide inspection or quality reports?
Inspection or quality reports are not provided as a standard document.
How do you handle quality issues?
Quality concerns are handled through discussion of return or exchange options. Contact our team with the order details.
Tell us what you are sourcing
Send the products, approximate quantity and any customization needs. Our sales team will reply by email.
Request a Quote